Privacy Policy

1. Introduction

pyrelaneslane ("we", "us", "our") is committed to handling your personal data responsibly. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are under Malaysian law, specifically the Personal Data Protection Act 2010 (PDPA).

This policy applies to information collected through our website at pyrelanes.cyou and through any communications you have with us in connection with our products and services.

Questions about this policy can be directed to [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: Name, email address, and optionally phone number and a message describing your enquiry.
• Cookies and analytics: Website usage data including pages visited, time on site, and device type. Collected via analytics cookies where you have given consent.
• Purchase or enquiry communications: Where you proceed to purchase or engage with us for a bespoke build, we may collect additional information relevant to the delivery of that service.

We do not collect sensitive personal data, financial account information, or payment card details through this website. Payment processing, if applicable, is handled by third-party providers with their own privacy obligations.

3. Legal Basis and Retention

We process your personal data on the following legal bases under the PDPA 2010:

• Consent: Where you submit our contact form or accept optional cookies.
• Legitimate interest: To respond to your enquiry and maintain a record of correspondence for business continuity purposes.
• Contractual necessity: Where you engage us for a bespoke model build, we process the data needed to deliver that service.

Retention periods: Contact enquiry data is retained for 24 months from last contact. Bespoke project data is retained for 36 months from project completion. Analytics data is aggregated and anonymised after 14 months.

4. How We Use Your Data

• To respond to your enquiries about our products and services
• To deliver purchased products or bespoke model builds
• To notify you of significant updates to a template you have purchased
• To understand how visitors use our website and improve it accordingly
• To comply with applicable legal obligations

We do not use your personal data for automated profiling or for making automated decisions that affect you. We do not sell your personal data to third parties.

5. Data Sharing

We may share your personal data with:

• Service providers: Hosting, email delivery, and analytics platforms operating under data processing agreements with us.
• Analytics: Google Analytics (where consent is given) for aggregated website usage data. Google's privacy policy is available at google.com/privacy.
• Legal authorities: Where we are required to do so under Malaysian law or by order of a competent court.

We do not share your data with third parties for their own marketing purposes.

6. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Access to personal data is restricted to team members who require it for their role
• We review our data handling practices on an annual basis
• In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities within the timeframes required by Malaysian law

7. Cookies

We use cookies on this website. Essential cookies are necessary for the site to function and are always active. Optional analytics and preference cookies are only placed with your explicit consent, which you can manage via the cookie banner or our Cookie Policy.

8. Your Rights

Under the PDPA 2010 and applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request erasure of your personal data (subject to our legal retention obligations)
• Withdraw consent at any time for processing based on consent
• Object to processing for legitimate interest purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 business days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

10. Children's Privacy

Our products and services are directed at business professionals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date at the top. Continued use of our website or services following a material change constitutes acceptance of the revised policy.

12. Contact

Data Controller: pyrelaneslane
Jalan Kia Peng 33, 50450 Kuala Lumpur, Wilayah Persekutuan
Email: [email protected]
Phone: +60 12-408 5271